Business Process Analysis

Business Process Analysis is an examination and review of the internal systems and methods used by an organization to support their primary business efforts. These are the methods used to meet the overall tasks defined within an organization which support the end goals and Objectives. This includes the How's and Why's of the methods and systems, the processes and procedures used which define and detail these functions.

DCI Objectives has the experience and knowledge to effectively support your organizations analysis of its internal business processes.

This review includes, but is not limited to, internal business areas such as:

Customer Service
Order Entry
Accounting
Employee Relations
Purchasing
Shipping and Receiving
Manufacturing
Inventory Control
Engineer Services
Quality Assurance

At DCI Objectives we conduct our business process analysis on two (2) levels:

Macro Level:
- We review and analysis departments to determine if they are functioning as intended.
- We review for use of terminology to assure that all departments and personnel understand the terminology used within the organization.
- We review department interface: Both people and systems.
Micro Level:
- We look at specific areas within departments, which need to be further evaluated prior to systems upgrades or modifications to existing procedures.
- We look at specific information required that is currently being obtained or needed to be obtained from the department and the processes used to meet the requirements.

We provide a six (6) step proven methodology for this approach to Business Process Analysis:

Analysis:

Review of Current System & Documentation
Analysis of Current System & Documentation
Development of Program Roadmap/Work Plan
Select System Teams & Perform Team Education

Evaluation:

Discussion of System
Observation of Working System
Evaluation of System
Draft Documents of System
Review of Draft Documentation

Documentation:

Process System Design
System Work Plan
Issuance of Documentation

Implementation & Training:

Implementation of Process or Procedure
Training on Process or Procedure

Validation & Corrective Action:

Validation of System
Modification of System
Develop Corrective Action Plans

Maintenance & Improvement:

Stabilize System
Improve System

DCI Objectives can provide a complete business process analysis for your organization. Reviewing and making recommendations on existing systems and procedures, along with delivering detailed reports on areas where processes are deficient or non-existent. Overall this will help to provide better management oversight and operational effectiveness of these areas.